Refund policy

At Porisoi, each product is carefully handwoven with love, reflecting the essence of craftsmanship and tradition. Since our products are handmade, slight irregularities in weave, texture, or minor thread variations or ‘weavers knot’ are natural characteristics of handloom and not considered defects.

We encourage you to review the policy below before placing your order:

No Exchange Policy

  • We currently do not offer exchanges on any products.

Return Policy

  • Returns are not accepted for the following:

    • Size issues. All items have size mentioned in the descriptions. Please read the description properly before placing the order.

    • Handloom thread pulls or loose threads, also known as weavers knot which is a common characteristic of a handloom cloth.

    • Minor stains or weaving irregularities inherent to handmade fabrics.

  • Returns/Refund are only accepted in the following cases:

    • The product has been damaged in transit.

    • The product has been lost during shipping and did not reach the customer.

Process for Returns/Refund (if applicable)

  • If your product qualifies for a return (damaged or lost in shipping), please notify us within 48 hours of delivery by writing to us at support@porisoi.in with images of the product and packaging in case of damaged products.

  • Our team will review the request and confirm eligibility within 24 hours of mail received.

  • Once approved, the refund will be processed to your original mode of payment within 7–10 business days after the product is received.


Late or Missing Refunds Policy

We aim to process all eligible refunds within the stated timelines. However, if you haven’t received your refund within the mentioned period, please follow the steps below:

Step 1: Check Your Payment Method

  • Bank / Credit / Debit Card Payments: It may take additional time for the refund to be officially posted by your bank, depending on their processing cycles.

  • UPI / Wallets: Refunds usually reflect faster, but can sometimes take up to 7 business days.

  • COD Orders: We do not accept Cash on Delivery (COD) or Pay on Delivery (POD) payments. All orders must be prepaid through our secure online payment portal before the product is shipped.

Step 2: Contact Your Bank or Payment Provider

If you still haven’t received your refund after our confirmation, kindly contact your bank or payment service provider. Processing times vary depending on the financial institution.

Step 3: Reach Out to Us

If you have completed the above steps and still have not received your refund, please get in touch with us at:
✉️ support@porisoi.in
 9101467413

Our team will be happy to assist you in tracking and resolving the issue.

1. How to Initiate a Return 

If your product qualifies for a return (damaged product), you can easily raise a request through your Porisoi Account:

  1. Log in to your Porisoi account.

  2. Go to My Orders.

  3. Click on “Return” against the item you wish to return.

  4. Fill in the required details and submit the request.

  5. You will receive a confirmation once your return has been initiated.

Our team will review the request, and once authorized, we will process your refund.


Important Notes

  • Since our products are handcrafted, every piece is unique, and slight variations are part of their charm. These should not be mistaken as defects.

  • We request you to kindly consider this before making your purchase.

Need Assistance?

For any shipping-related queries, we are available from Monday to Friday 10 am to 6 pm. Please reach out to us at: 

📩 support@porisoi.in
☎️ 9101467413